Frequently asked questions.
Everything you need to know about buying and selling a used car with Dickson Group.
Buying a used car.
Q1. Can I source for my own insurance?
Preferably no. For your convenience, we have an in-house insurance agency that can provide you with competitive quotes from various insurance companies for your comparison. This makes your buying process much easier, as all the paperwork is handled by us!
Q2. Can I source for my own car loan?
We advise against sourcing your own car loan, as there may be additional fees if your loan is not applied through us. Choose from a variety of financing options provided by our financing partners that suit your budget and needs. Our staff will guide you through the loan application process and go through the terms and conditions of the different partners before you sign, so you can make an informed decision. Enjoy a hassle-free car loan process with us!
Q3. What are the available financing rates?
We work with many major banks and credit companies. Interest rates and promotions for car loans change all the time, which means our financing interest rate is based on the current market value provided by the banks or credit companies.
Q4. How long is the process for the loan to be approved?
After all the necessary loan documents have been submitted, it takes about 3 working days for your loan to be approved.
Q5. Can I trade in my own vehicle when buying a car from Dickson Automobile Pte Ltd?
Yes, you can! After arranging an appointment to view your preferred pre-owned car, you may inform us of your intention to trade in your car. We will then get your vehicle details and provide you with a valuation of your car.
Q6. Do your cars come with warranty?
Yes, all our pre-owned cars come with warranty.
Q7. Can I test drive the car?
Yes, you may do so.
Q8. How do you certify your pre-owned car?
To ensure all our pre-owned cars are in great condition before being listed for sale, we have an in-house workshop with well-trained mechanics to perform the necessary checks and certify them. All our pre-owned cars go through a 58-point check, with sanitisation and grooming.
Q9. Do you offer aftersales service?
Yes. With our in-house workshop, it is convenient for clients to return to us for aftersales repairs and service. We provide a wide range of car servicing, spray work, body repair, accident claims and many more.
Q10. Do you provide immediate transfer of ownership?
Yes, we do. Immediate ownership transfer happens upon car collection.
Q11. How long should my car loan tenure be?
Typically, you can loan up to 7 years. You can pick a tenure from 1–7 years, as long as the monthly instalment is manageable.
Q12. What are the documents needed for a car loan application?
- Photocopy of your NRIC / Foreign identification card / Passport
- Latest documents of your income proof, which can be one of the following:
- Latest 2 years IRAS Notice of Assessment (NOA)
- CPF contribution history for the last 12 months
- Last 3 months’ pay slip
Selling a used car.
Q1. Are there any admin fees when selling my car?
We do not charge any additional admin fee. All prices quoted to you are final and will not have any hidden fees.
Q2. Can we request for you to collect the sold car?
Yes, you can. We will make arrangements to collect the car from your place.
Q3. Do you charge for the car valuation or quotation? What if I am not satisfied with the offer?
Our car valuation services are completely free of charge to all customers. After receiving the valuation from us, you are not obliged to accept the quote given, and there is no obligation to sell your car to us.
Q4. Do I have to clear my outstanding car loan myself before selling the car to you?
No, you can still sell your car with an outstanding hire-purchase loan. We will work with your bank to clear your existing loan. If there is a surplus after clearing your loan, the balance will be paid to you upon vehicle handover. Conversely, you will have to top up the difference if your outstanding loan is higher than the price quoted.
Q5. Will I get a refund of the existing car insurance?
Yes. You can cancel the insurance once your car is handed over to us. We can also assist with the insurance cancellation upon vehicle handover. The refund will be issued and mailed to you by the insurance company, typically within a few weeks.
Q6. How will the paperwork be done?
No worries! We will handle all the paperwork for you. This includes your existing car loan full settlement, insurance cancellation and ownership transfer.
How may we assist you?
Tell us who you are and we'll route you to the right specialist in under 24 hours.
